Help

About This Website

This is an independent information website about Spinboss Casino. We explain the bonuses, cashier and verification so you know what to expect. We cannot access Spinboss accounts, so questions about your balance or a payout must go to Spinboss support.

Contacting Spinboss

• Live chat on the website, available 24/7.
• E-mail support for detailed questions.
• Help centre with 73 articles in eight sections, from Bonuses & Promotions to Withdrawals.

No telephone line is published.

Withdrawals

The finance team processes requests within 3 business days, Monday to Friday between 06:00 and 17:00 GMT, so weekend requests wait until Monday. Up to 3 withdrawals can be pending at once, and a pending request can be cancelled in the cashier.

Withdrawal limits depend on the VIP rank: €500 per day and €5,000 per month at Intern and Receptionist, rising to €2,000 per day and €20,000 per month at World’s Best Boss. Every deposit must be wagered at least once before withdrawal, otherwise a fee can be charged.

Verification

Spinboss may ask for a valid ID, proof of residence issued within the last 3 or 6 months, proof of ownership of the payment method and recent statements. Upload them in your account; the status switches to Under review automatically. Documents must arrive within 30 days of the request. According to the help centre, checks typically take 24-48 hours once everything is received.

Complaints

1. Contact customer support by e-mail first.
2. If the answer does not settle the issue, send a written complaint from your registered e-mail with your username, full name, the word COMPLAINT and the reason in the subject.
3. The outcome follows within 10 days, longer for complex cases.

Good to Know

Accounts with no login for 180 days become inactive and can be charged €5 a month. Only the password can be changed in the profile; other details are changed through support.